Transforming Lives : The Power of Positive Behaviour Support at Outlook Care
At Outlook Care Learning Disability Services, we believe in empowering our dedicated staff to provide the highest quality, most compassionate care. We recently embarked on an ambitious journey to enhance our approach to supporting individuals with learning disabilities, particularly those who exhibit behaviours of concern. The solution? Our comprehensive Positive Behaviour Support (PBS) training initiative with BILD
Bild are an organisation established in 1971 who sought to improve support in the community for people with disabilities. They have been championing the human rights of people with disabilities ever since and now provide a variety of related services to help staff in other organisations.
A New Chapter in Person-Centred Care
Imagine a world where every interaction is infused with dignity, respect, and a deep understanding of individual needs. That's the vision behind our PBS program. Launched in September 2024, this initiative aimed to equip our incredible team with advanced knowledge and skills in proactive, person-centred support strategies. It wasn't just about managing challenging behaviours; it was about fostering an environment where well-being flourishes and every person we support feels truly valued.
Our Training Success Story
The dedication of our staff has been nothing short of inspiring. We are thrilled to report that our PBS training initiative has surpassed all expectations:
• 292 staff members completed the core PBS training, exceeding our target!
• A phenomenal 92.70% attendance rate showcases the team's commitment.
• 315 training sessions were delivered, including specialized e-learning.
• Crucially, 6 of our staff members successfully qualified as BILD PBS Coaches, ready to lead and mentor others.
These numbers aren't just statistics; they represent hundreds of individuals now better equipped to provide truly transformative care.
Positive Impact on Individuals and Staff
The real magic of PBS lies in its impact. We've seen a tangible difference in the lives of the people we support:
• Baseline data collected from 32 individuals before training revealed early insights into behaviour patterns.
• Post-training assessments in March 2025 are already showing positive shifts in the frequency and nature of behavioural incidents. We're observing a more profound understanding and response to individual needs, leading to improved customer experience and well-being.
Our staff's feedback further underscores the program's success. A survey in May 2025 revealed overwhelming positivity:
• 100% of respondents found the training relevant to their role and believed it positively impacted the individuals they support.
• 91% reported successfully applying PBS strategies, demonstrating practical integration of their new skills.
• An astounding 94% felt more confident using PBS techniques.
As one staff member beautifully put it, "It helps us understand and support people with kindness."
CEO, Piotr Rejek, shared his thoughts on the success of the program:
“I am delighted to see the positive impact that the PBS training has had on the way the people we support live their lives. Colleagues who have attended the training have commented to me very positively about PBS and how it helps them to provide support in a safer manner. Congratulations to all staff who have completed the training and I look forward to hearing more about this initiative in the future".
Outlook Care - Building a Kinder, More Confident Future
The journey doesn't stop here. We are committed to embedding PBS principles deeply into our everyday practice. Through ongoing evaluation, coaching support throughout 2025, and continued leadership commitment, we are nurturing a culture of continuous improvement. We will also have feedback from customers to capture their perspectives on behavioural support and satisfaction, as this links directly to CQC Quality Statements.
The PBS training initiative is more than just a program; it's a testament to our unwavering dedication to excellence in learning disability services. It's about empowering our staff, enhancing customer well-being, and ultimately, building a brighter, more supportive future for everyone at Outlook Care.
Outlook Care Celebrates 25 Continual Years of Investors in People Accreditation
Outlook Care is proud to announce its remarkable achievement of consistently attaining the Investors in People accreditation for an unprecedented 25 consecutive years. This significant milestone underscores the organisation's enduring dedication to valuing, supporting, and developing its workforce, directly translating into exceptional care for its customers.
Outlook Care first achieved its Investors in People accreditation in 2000 and has maintained this rigorous standard every year since, showcasing a deep-rooted commitment to its people-centric philosophy.Two dedicated members from Outlook Care; Janice Fenner, (Learning Development Officer), and Alicja Correia Muta, (Interim Locality Lead), recently attended a special Investors in People 'Community Celebration' Event, held on June 10th, 2025, at Kings Place, York Way, London. The event recognised organisations across London and the South who have achieved accreditation over the past twelve months.
Piotr Rejek, Chief Executive, stated,
"I am delighted that Outlook Care has achieved the Investors in People award for the 25th consecutive year, marking a significant milestone for us. Our team's feedback is crucial. We understand that a well-supported workforce delivers the best results for our vulnerable customers. We will continue to carefully review the feedback and implement plans to ensure Outlook Care remains a great place to work at. Congratulations and thank you to all my colleagues!”
This continuous accreditation is a clear indicator to both private payers and care commissioners of Outlook Care's unwavering commitment to fostering an environment where staff are empowered to provide the highest quality of compassionate and effective care. By investing in its people, Outlook Care ensures a stable, highly skilled, and dedicated workforce, which in turn leads to better outcomes and greater peace of mind for the individuals who live with us and those who entrust us with their care.
Outlook Care Social Value Commitment in Action : A Simple Act Helps CWL Housing
At Outlook Care, we strive to ensure that our resources are used efficiently and effectively. Occasionally, this means that our care homes might receive excess furniture or experience mis-orders. Rather than leaving these items unused, we are committed to finding them new homes where they can make a real difference.
Recently, CWL Housing became the beneficiary of this commitment, receiving a donation of Bristol Maid wall cabinets from us. The response from CWL Housing was overwhelmingly positive, highlighting the profound impact of this simple act of generosity.
In a message, CWL Housing Director, Les Blake stated that the ‘beautiful, lockable
wooden cabinets were exactly what they needed to provide safe storage for their
residents' valued items’. The cabinets were praised for their practicality and aesthetic appeal also.
Piotr Rejek, Chief Executive, stated,
"This donation exemplifies Outlook Care's social value commitment and dedication to supporting local organisations and fostering a spirit of community. By repurposing excess resources, we can contribute to the well-being of others and ensure that valuable items find new purpose. The positive feedback from CWL Housing serves as a testament to the power of thoughtful donations and the difference we can make in people's lives, and are proud to have played a small part in enhancing the comfort and security of CWL Housing's residents”Outlook Care Celebrates 30 Years of ISO 9001:2015 Accreditation - Demonstrating Unwavering Commitment to Organisational Quality Management Systems
Outlook Care is proud to announce the successful completion of its latest surveillance audit, maintaining its ISO 9001:2015 accreditation for an impressive 30 consecutive years. This milestone underscores the organisation's enduring dedication to quality management and the consistent delivery of exceptional services.
ISO 9001:2015 is an internationally recognized business standard that sets stringent criteria for the establishment, implementation, and certification of quality management systems. Achieving this standard for three decades reflects Outlook Care's steadfast commitment to maintaining rigorous processes and continuous improvement.
Piotr Rejek, Chief Executive, stated,
"We are delighted to have achieved this significant milestone. This 30-year achievement is a testament to the hard work and dedication of our entire organisation-wide team. Our documented Quality Management System ensures that we consistently adhere to our vision and values, and it reflects that the talent, commitment and passion of our workforce are both delivering and improving on it first-class services to our vulnerable customers."
A comment cited from the auditor’s report reads:
“Outlook Care work hard to maintain financial stability within the business and also ensure their levels of quality care remain at the forefront of their strategic direction. Leadership and the installation of a supportive positive culture is clear. Good commitment from senior management and a robust quality management system in place therefore auditor is pleased to recommend continued certification under the standard.”
Outlook Care's journey with ISO 9001 began in 1995, and the organisation has maintained continuous certification since then, demonstrating its proactive approach to quality assurance and its commitment to exceeding industry standards. The successful audit reinforces Outlook Care's commitment to:
- Documented Processes: Ensuring consistent and reliable service delivery through clearly defined procedures.
- Continuous Improvement: Regularly evaluating and enhancing quality management systems to meet evolving needs.
- Adherence to Values: Aligning all operations with the organisation's core values and vision.
- Meeting Standards: Consistently meeting and exceeding the standards set for service delivery.
This sustained accreditation highlights Outlook Care's dedication to providing high-quality services and its ongoing pursuit of excellence.
Learn More
Outlook Care and The Metropolitan Police Join Forces to Safeguard Vulnerable Adults
During Safeguarding Adults Week 2024, Outlook Care, inpartnership with the Metropolitan Police Service, hosted a vital training session entitled "What to Do When a Vulnerable Person Goes Missing." The event, held at the London Borough of Waltham Forest Town Hall on November 21, 2024, was a crucial step towards enhancing the safety and well-being of vulnerable individuals within the community.
A Collaborative Effort for a Safer Community
The SAR Ivan Learning Event was designed to equip attendeeswith the necessary knowledge and skills to respond effectively when a persongoes missing. By bringing together local authorities, social services, andcommunity organisations, the event fostered a collaborative approach tosafeguarding vulnerable adults.
Key Takeaways from the Training Session
The training session covered several critical topics, including:
- Lessons from the SAR Ivan Case: Participants gained valuable insights from the recent SAR Ivan case; a real-world example of the complexities involved in missing-person scenarios.
- Reviewing Existing Protocols: Attendees examined existing protocols, such as the Herbert Protocol, to identify gaps and improve safety measures.
- Enhancing Collaboration: The event encouraged collaboration among service providers to ensure a coordinated response to missing person cases.
Positive Feedback and Future Implications
The training session was well-received by attendees, who engaged in thoughtful discussions and shared their experiences. The organiser expressed satisfaction with the high level of participation, particularly from care home providers. By increasing awareness of the challenges involved in locating missing vulnerable individuals, this training session has empowered professionals to take proactive steps to ensure their safety and well-being.
Outlook Care remains committed to working with partners to create a safer community for all.If you are a care provider and want to learn more:
Contact EdwineTembong. Acting Director OutlookCare Learning Disabilities/Mental Health Services via email at :Edwine.Tembong@outlookcare.org.uk
