The most important element of this transfer was to ensure that our customers were consulted, involved, and supported throughout their move from one of our services to another. (Due to the decommissioning of our service at Hulse Avenue)

With the support of our Locality Managers, who had to commit and work closely together, this ensured that the transition of the customers was a successful one.

Throughout each stage the project the team met with the customers and their family members, using easy read documents for those that needed them, and arranged many visits to our new service to ensure that the customers could see their new home and were able to plan their new bedrooms and meet the other customers who were already living there.

The positive approach from all involved was key to the successful completion of the transition process.

Our customers are settled in their new home, our family members are happy, and staff are settling in well too.

We would like to say a thank you and well done to all involved.

Safeguarding Committee Review - Board Impact Report - 2022-2023

We consider safeguarding critical for people who, because of issues such as dementia, learning disability, mental ill-health or substance abuse, have care and support needs that may make them more vulnerable to abuse or neglect.

Safeguarding Adults Reviews (SARs) are a statutory requirement for Safeguarding Adults Boards (SABs). Safeguarding adult practice can be improved by identifying what is helping and what is hindering safeguarding work, in order to tackle barriers to good practice and protect adults from harm. SARs need to be of good quality and need to be able to be shared to maximise the value of their learning.

At Outlook Care we operate a zero tolerance approach to abuse, ensuring that our top priority is that the people who use our services are safe against such behaviour. Our safeguarding committee continually review our strategies and practices to improve the safety and wellbeing of people we support. We review the impact of our work in relation to safeguarding customers annually.

Click following link for the latest report: Safeguarding Report 

We are delighted to announce our reaccreditation with the Contractors Health And Safety Assessment Scheme (CHAS).

This is the fifteenth consecutive year that we have successfully been accredited by the external assessor which demonstrates our core belief in running our company ethically and in line with the legal Health and Safety standards which demonstrates compliance and sound management of current Health and Safety legislation. In achieving this accreditation, we can provide our Customer and their families with piece of mind and confidence in our professional approach to health and safety procedures.

“This accreditation is important to Outlook Care to not only show our commitment to health and safety, but also to demonstrate to our customers, their families and others that we have good standards in place for health and safety management and that our Managers and staff are well trained, qualified and have the correct tools for all the work they carry out in our care and support services.”

If you would like further information about CHAS you can find out more on its website: https://www.chas.co.uk