Surveys - Complaints and Compliments
Outlook Care delivers social care and support underpinned by our Vision ‘A life where every person is valued, included and empowered’
Outlook Care delivers social care and support underpinned by our Vision ‘ A life where every person is valued, included and empowered’, as well as Values.
We are committed to providing high quality support services. To see someone smile, to inspire someone or to make his or her day is something our staff strive for every day. Therefore, we really want to know if what we are doing is working and if not, how to improve. Details of how to do this are below.
All feedback is important to us. If something has gone wrong we would like to be told exactly what, how and when it happened. Conversely if something has gone right, please tell us so that we can continue doing it and expand it into all our services. You can do this by speaking to any member of staff at the Service in person or over the phone. Alternatively contact our Head Office directly via :
We have various other ways that you can let us know what you think of the services we provide.
Easy read assistive guidance to contacting us. (.PDF file. 1 MB)
How to Make a Complaint
We have adopted the Single Complaints Statement system. Click for details.
At Outlook care we send out Customer satisfaction surveys twice yearly. We sent out a Customer Satisfaction Survey in November 2022 to all Locality Managers and Deputies, who then share the survey with their customers and where appropriate with their advocate. Customers were supported by their keyworkers to complete the survey if they wanted to.
In the survey, we ask our customers for their feedback on life within Outlook Care.
Out of those sent we received back 112 back .
Both of our Elderly care services also completed Customer and circle of support surveys .
You Said ...
We Did ...
What we are good at :
1. Timetable for survey completion
2. We share findings
3. We learn from outcomes
4. We follow up, completing actions
You Said ...
Foxburrow Grange
St George’s
We Did ...
Foxburrow Grange
St George’s
What we are good at :
1. Timetable for survey completion
2. We share findings
3. We learn from outcomes
4. We follow up, completing actions
Thank you to our customers and residents for completing the survey and for the feedback received, our Locality Managers and Registered managers within our elderly services will ensure that actions are followed and that our customers and residents are kept fully informed of progress.
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© Copyright Outlook Care
Outlook Care is a registered society under the Co-operative and Community Benefit Societies Act
incorporated on 24th January 1990 and recognised as charitable by HM Revenue and Customs.
Registered Society Number 26988R
Outlook Care Registered Office:
Foxburrow Grange, Ypres Road, Colchester, Essex, CO2 7NL
Tel : 01277 633163
Email : info@outlookcare.org.uk
Other Outlook Care websites :
Residential Nurse Care & Dementia Care Homes
St George's Nursing Home. Witham