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Outlook Care is an independent, not-for-profit company providing delivery of care and support services that assist people with a range of needs to live and participate in the community.

Outlook Care is committed to providing the highest possible quality of service to the people who use our services, the organisations who purchase services on their behalf and all other customers and stakeholders.

Our quality assurance system, the Continuous Improvement Programme (CIP), incorporates the requirements of BS EN ISO 9001:2008, which Outlook Care has achieved across the whole of the organisation. New schemes are included in the scope as soon as it is possible to incorporate them into the three year accreditation cycle.

The high standard of service we aim for is achieved through the implementation of CIP which covers all of our operational functions from delivery of care and support through to our internal management systems. Staff at all levels of the organisation are involved in CIP and this commitment to staff involvement is reflected in our Investors in People award.

We provide evidence-based and continually improving services which promote both good outcomes and best value which includes:

• Ensuring a person centred approach to the care and support for each individual.
• Enabling service users to set Service User Standards and involving service users in the auditing process.
• Producing Annual Development Plans (ADP) for each scheme, which involves service users living in the scheme. The ADP sets annual targets for improving the quality of the service and is monitored to ensure the improvement and development of the scheme.
• Obtaining feedback from others who are involved with our schemes, such as healthcare professionals and relatives.
• Policies, procedures and guidelines which detail how these agreed levels of service are to be achieved.
• Auditing of our systems to ensure that our high quality standards are maintained and to highlight areas for improvement.

Externally Outlook Care is regulated by the Care Quality Commission (CQC) and Quality Assessment Framework (QAF) for Supporting People. Partnership working with Registered Social Landlords and Financial, Employment and Health & Safety legislation also places stringent requirements upon the organisation.