Outlook Care
Access options
Corporate Plan
Our Corporate Plan 2008 – 2011 was created in partnership with service users, staff, partners, and stakeholders who helped us in identifying our key business objectives for the next few years.
Our objectives are detailed below.
In partnership with service users, develop and deliver high quality, person centred services that give positive outcomes.
We will do this by:
- strengthening the role of service users as active participants in the services provided;
- raising the profile of Service User Forums;
- ensuring our services achieve and maintain high standards.
Maintain our long-term financial viability and maximise use of our resources.
We will do this by:
- streamlining our administration to ensure our services offer value for money;
- delivering our strategy for growth through the development of new services;
- responding to the development of individualised budgets.
Recruit, develop, manage and retain a motivated, competent and diverse workforce.
We will do this by:
- reviewing our recruitment and retention strategies to ensure we are the ‘Employer
- of Choice’;
- empowering and training our staff to deliver excellent care and support;
- treating people as individuals, listening to staff and responding to their suggestions.
Care for the environment and meet all appropriate legislation and regulation to develop a greener working community.
We will do this by:
- achieving the Environmental Accreditation ISO 14001;
- operating in an environmentally friendly way;
- publishing our Environmental Policy.
Our past achievements
Our last corporate plan was published in 2004 and we are proud to report that we achieved all the objectives we listed ahead of our 2009 deadline.
Here are some of the way we achieved our objectives:
- we established a specialist mental health division and are recognised as an innovative provider of care and support to people with mental health needs;
- we remained a major provider of high quality care and support services to people with learning disabilities and older people;
- we are seen as a key employer in the sector and are recognised for developing and valuing our staff and promoting diversity;
- our success was underpinned by our status as a financially secure, not for profit organisation.
